FAQs
1. What size should I order?
Our products are designed to correspond to a smaller size in the US market. If you’re a US customer, we recommend ordering one size up for the best fit.
Please refer to our Size Guide available on each product page for detailed measurements in inches and centimeters.
2. Do you ship worldwide?
Yes! We ship to customers across the globe. Delivery times may vary depending on your location, but rest assured, we'll get your order to you as quickly as possible.
3. How long does shipping take?
Since our products are made-to-order, it takes a little longer to deliver. This process ensures thoughtful production and reduces overproduction.
- Production Time: 3-7 business days
- Shipping Time: Varies depending on your location (typically 7-14 business days).
You’ll receive tracking details as soon as your order ships.
4. Can I return or exchange my order?
We currently do not accept returns or exchanges for made-to-order items unless the product is damaged or defective upon arrival.
Please check our Size Guide carefully before placing your order to ensure the correct size is selected.
5. Are your products safe and compliant?
Absolutely! Our products meet the highest safety and compliance standards, including the EU REACH requirements and General Product Safety Regulation (GPSR).
For any safety-related inquiries, you can contact our EU representative at gpsr@sindenventures.com or write to us at:
- 123 Main Street, Anytown, Country
- Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus
6. What is the warranty on your products?
All products come with a 2-year EU warranty, ensuring quality and peace of mind.
7. Can I cancel my order after it’s placed?
Since our items are made-to-order, cancellations can only be processed within 24 hours of placing the order. Please contact our support team immediately at info@lussocamorra.com for assistance.
8. How do I contact customer support?
You can reach our customer support team via email at support@lussocamorra.com. We’re here to help with any questions or concerns!
9. Why are your products made-to-order?
We believe in sustainable fashion. By producing items only when they are ordered, we reduce overproduction and waste, contributing to a more thoughtful and eco-friendly purchasing process.
10. Do you have any age restrictions?
Yes, our products are designed for adults only.